Last week-end I was flying (Milan->Amsterdam and back) by KLM airlines (Royal Dutch Airlines) and I have remained a bit surprised with their prices and their quality of service. For the prices it was the same or lower price as for another economy class flights of Ryanair, AirOne, VolareWeb and similar low cost networks, for the service... please read it below.
My friend Andrew, the guy I was visiting in Holland, said me “It's the ROYAL service (KLM), so why are you surprised? Would the Queen support a bad service from your point of view?!” :)
My confusion was that during the flight, ordered as “cheap/economy” I repeat, I was given a good (Italian) meal + a beer + coffee, the thing that usually happens on full-fare flights, right? At least I do not remember any of my other economy-class journeys where I was so happy with their on-board service! It happened with me only on Alitalia/ AirFrance/ similar full fare flights, when the meal was good and also the service acceptable (not always!!!).
Probably my friend Andrew was right, i's the Royal service and (from his joke) it's the Queen who personally controls the QoS of Dutch airlines? :lol:, but who knows!
Keywords: Andrew Issaenko, Andrey Golub, cheap flights, low cost airlines, KLM
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