I am planning for a long time do describe my very entertaining story with telecom italia, but still waiting for it to be finished.
Meanwhile I am a Tiscali client and their quality of service from technical POV (e.g. bandwith, round trip,etc. ) as well as billing are just over my expectations.
As always, the problems start when it comes to administrative stuff and here we go...
Saturday afternoon, the line goes down physically, so it is either a cabling malfunction or the DSLAM. Ok, waiting for monday morning, calling the support (luckilly I have a business contract, so it is toll-free and they answer immediately). I am being said that the problem will be solved in 36-48 hours. OK, no problem, acceptable time.
This morning I've called them again to check if there is some update. I am being said, that it is not 36-48, but 3-10 business days. That's a lot. I have 5 projects now and for 3 of these I am working using this service. These are freezed now. If it is not enough to see why I am pissed off now, just add to it that this is not telecom italia line and DSLAM, but Tiscali ones...
I just don't get it why such level of services is tolerated by the market????
Keywords: adsl, quality of service, tiscali
RSS